Google was founded on 4th September 1998 by Lary Page and Sergey Brin. Since its inception, Google has consistently worked for providing information to people worldwide. To enhance its user experience it uses innovation as its major tool. Since 2003, every year it added at least two major developments in its products and services which helped to increase its market share as well as its profitability.
Google Inc. has a sound business strategy supported by successful implementation and execution. 95% of its revenues come from advertisement. Google gives its users the best service luring them to use it more and more and then target them with relevant advertisements. At first, they attained expertise in their core area that is “providing information” worldwide that helped it to gain world recognition at a fast rate. People from all over the world started using it and then it used its popularity and wide user base to market its other products and services like Gmail, Youtube, Nexus Smartphones, etc. Some of the areas where Google has done good job are following:
a) User/Audience/ Customer: From identifying needs of users or customer to providing services to them, Google has done his best. It knew that people needed information and that too at a fast rate. To deliver faster search results it has used most efficient technology and techniques like PigeonRank and PageRank. Its search suggestions are useful. Its spellcheck feature allows users to search even those things on the web about which the user has just heard of. All these things help in gaining and retaining users.
As on 25/3/2014, there were 187 Million monthly unique visitors to Google sites which show how popular it has become among people.
b) Reach and Market Share: Google has worldwide audience reach. Every person uses it in some form, be it Google Search Engine, Gmail, Google+, Chrome, etc. Almost 12 billion search results were executed by Google in February 2014.
After seeing growth in smartphone users, it launched Android operating system for cell phones in May 2010 which it upgrades every year. As of now its share in the search market is 71.35%. All these facts and figure suggests that Google has successfully implemented its market strategy that resulted in increased reach and market share and has also enabled it to fairly penetrate those markets which were new to it.
c) Products and Services: This is the area where google has outperformed almost every entity and has set a high benchmark which Google itself keeps on increasing. Be it Google Chrome, Gmail, Android or Nexus phones, Google keeps on delivering an improved version of its product and services.
Its spending on R&D for the years 2011, 12,13 and 14 were 5.165, 6.793, 7.724 and 8 billion USD respectively. Introducing Android which is a Linux-based operating system for cell phones was an innovative idea welcomed all over the world and now every 7 out of 10 smartphones are based on Android. Google Street view, introduced on 25th May 2007 is another innovative feature of Google Maps which provides panoramic views of various streets and places. This feature has enhanced user experience a lot. Google has now started offering apps for business different needs of various companies. By launching such products it is trying to enter a new market which is currently dominated by Microsoft. Google is ready to provide those services which are currently being provided by products like Office 365. Google’s aggressions can be determined by the fact that it is offering its apps and software for free to even those willing customers whose product and service contract with their current service provider’s due to expire only after 18 months. Hence, we can say that Google has also worked well in product and service innovation and its strategy regarding them, to some extent, is flawless.
d) Human Resource and Corporate Culture: This is also an area where Google has distinguished itself from other entities. The management team of Google consists of Executive Officers, Senior Leadership and Board of Directors. The success of any entity depends on its employees. Employee benefits, satisfaction and appraisal help in gaining maximum output from employees. Therefore, Google has adopted a corporate culture where its junior employees are free to ask questions and give suggestions to any member of management team. Google has consistently topped in various surveys conducted by world known media groups under the category of 'Best Company To Work For'. Google values ability over experience. So there are chances that a person who has less experience but more skills and ability than others can join and even be promoted. It boosts younger employees to give their best. Office interiors of every Google office have a different theme. Google has also carefully worked on the socio-cultural aspect for gaining employee’s loyalty. For example, at one of its office in India, its logo reads “GoogleBharat” which means Google India. By doing so it gives its Indian employees a separate identity and coveys the message that Google respect their values.
The corporate environment at the top level is also very sound. This is evident from the fact that most of the top management members are with Google for more than ten years and half of the members are with it since its initial stage. This is remarkably a positive sign for an MNC which is sixteen years old.
Considering all the above-mentioned factors, we can say that the Google Inc. has a sound business strategy which values its users & customers, focuses on their needs and increases its market share and profitability, while focusing on product and services and improving employee satisfaction.
However, Google faces tough competition. If we talk about Google’s core area that is providing information, its competitors are Yahoo and MSN.
If we consider its Operating System (OS) industry its major competitor is Microsoft which provides the Windows-based operating system for smartphones. Microsoft has also a large customer base due to which there are always great chances of it becoming a favorite platform for providing advertisement services to many companies. This can severely affect Google financial health which is mainly dependent on revenues from advertisement. Microsoft is also a mature entity in OS industry.
The industry in which Google operates is fast growing and changing rapidly. Google should adopt futuristic approach so that it can anticipate changes of industry and adapt to those changes.